Privacy Policy

Privacy Policy

We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our artificial intelligence solutions. This Privacy Policy explains how we collect, use, protect, and share your personal information. Please read this policy carefully to understand our practices regarding your data.

1. Information We Collect

We collect various types of information to provide and improve our artificial intelligence services:

• Personal Information: When you contact us, create an account, or request information about our services, we collect details such as your name, email address, phone number, company name, and job title.
• Technical Information: We automatically collect technical data including your IP address, browser type, operating system, and pages visited. This information helps us understand how users interact with our website.
• Behavioral Information: We track how you navigate our site, which content interests you, and how long you spend on different pages. This helps us improve user experience and tailor our artificial intelligence solutions.
• Communication Data: If you contact our support team or subscribe to our newsletter, we maintain records of your communications and preferences.

2. How We Use Your Information

We use collected information for legitimate business purposes:

• Providing and improving our artificial intelligence solutions and services
• Responding to your inquiries and providing customer support
• Sending promotional materials and newsletters based on your preferences
• Analyzing website usage patterns to enhance user experience
• Detecting and preventing fraud or security issues
• Complying with legal obligations and regulations
• Personalizing content and recommendations based on your interests

3. Legal Basis for Processing

We process your personal information based on several legal grounds: your explicit consent, fulfillment of contractual obligations, compliance with legal requirements, protection of vital interests, and legitimate business interests. For residents of Thailand and other jurisdictions with specific data protection laws, we ensure our processing complies with all applicable regulations.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers who assist us in operating our website and delivering services
• Business partners involved in joint ventures or collaborative projects
• Legal authorities when required by law or to protect our rights
• New owners in case of business merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for specified purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no online transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. The retention period varies depending on the type of information and our business needs. You can request deletion of your data subject to legal obligations.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal data and obtain copies
• Right to correct inaccurate or incomplete information
• Right to delete your personal data under certain circumstances
• Right to restrict processing of your information
• Right to data portability and transfer to other services
• Right to object to marketing communications
• Right to withdraw consent at any time

To exercise these rights, please contact our privacy team with specific requests.

8. Artificial Intelligence and Data

Our artificial intelligence solutions may process your data to improve recommendations and personalization. We use de-identified and aggregated data to train AI models while maintaining your privacy. AI processing complies with all data protection regulations and ethical guidelines.

9. International Data Transfers

If your information is transferred outside Thailand or your country of residence, we ensure adequate safeguards are in place. We comply with international data transfer regulations and implement standard contractual clauses where necessary.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided information, we take immediate steps to delete such data and comply with applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information to external sites.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws. We will notify you of significant changes by posting the updated policy on our website. Your continued use of our services indicates acceptance of modifications.

13. Contact Our Privacy Team

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact our privacy team. We're committed to addressing your concerns and maintaining transparency about how we handle your personal information in relation to our artificial intelligence solutions and services.